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Internal error when creating volume in AWS

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Hi there,


I'm trying to follow Juergen's guide on how to update an AWS HANA Dev Edition instance to rev56.

However, I'm getting an error in step one, when trying to create the Volume from the snapshot.

 

I'm in south america region (sa-east-1), zone sa-east-1a.

The snapshot I'm using as template, as suggested in Juergen's guide, is snap-4fab437f (which is shown as 100% available).

 

The error message is just "An internal error has occurred", and there is no option to try to overcome that.

The error screenshot is shown below.

 

create-volume-error.PNG

 

I'd appreciate any indication on what can be done.

Is there a help forum for AWS?

 

Also, has anyone been able to create a volume based on the south america's snapshot?

I'm guessing there is a problem with it, since I didn't do anything specific - it errors out in the very first step.

 

Thanks,

Henrique.


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