Hi,
I am trying to add a complex case statement in Calculated Attribute of Analytic View but unable to add logical operands like "AND" and "OR".
CASE((CALL_TYPE = 2 AND CFLAG2 !=IN('I','i','n')OR CALL_TYPE =IN(15,17)),(RING_TIME + QUEUE_TIME + DELAY_TIME + CTYPE_TIME + HOLD_TIME + TALK_TIME),
0)
Could somebody tell me how to implement this in a calculated attribute of Analytic view?
Thanks.