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Cloudshare timeouts and network drops

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I'm using cloudshare developer desktop. Since I'm not able to launch their web-based RDP tool (it's a Java applet), I'm using native RDP. It all works fine except I get frequent network timeout and so I have to click on one of their pages to keep the session active. Also, I'm seeing an abnormally high network failure rates. Has anyone had any issues with this? P.S. cloudshare support response is: 'it appears your VM has stabilized' whatever that means.


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